Shipping & Payment

Shipping

Dispatch: orders are shipped as soon as possible after payment is confirmed, and you will be notified of the tracking number once shipped.
Delivery options: home delivery, Chunghwa Post, or 7-11 store pickup. Please write your preferred method in the “Notes” field when ordering.
Shipping fee: USD 3 per order within Taiwan; free shipping on single orders of USD 307 or more.
Receipt: please make sure your delivery details are correct; parcels should be signed for by you or a family member.
International shipping: shipping fees vary by destination country; see the International Shipping Rates section below.

International Shipping Rates

Asia (Japan, South Korea, China, Hong Kong, Singapore, Thailand, Philippines, Malaysia, India): USD 21 per order; free shipping on single orders of USD 767 or more.
Other international destinations (United States, Canada, United Kingdom, Australia, New Zealand, Germany, France and other EU countries, Switzerland, Mexico, Vietnam, Israel, etc.): USD 31 per order; free shipping on single orders of USD 767 or more. Orders to these destinations must be at least USD 123.
Countries not listed may not be available for shipping yet — please contact us before ordering.
Duties & import taxes: import duties, taxes or customs fees may be charged by the destination country according to local regulations; these are not included in the item price or shipping fee and are the recipient’s responsibility.
All orders are charged in New Taiwan Dollars (TWD) at checkout. USD amounts are approximate and may differ slightly from your card or PayPal statement.

Payment

Payment methods: credit card (Visa), PayPal.
Please complete payment within 2 days of ordering, or the order will be cancelled; orders ship only after payment is confirmed.

Returns & Exchanges

Within 7 days of receiving your order, you may request a return or exchange if the item has a major defect, is not .999 pure silver, or was sent in error.
Returned items must be new, unused and in their complete original packaging.
How to apply: contact customer service within 7 days with your order number and photos of the item.
Refunds are issued within 7 days after the returned item is confirmed.